AFSA Dials Up FCC Engagement on Robocalls

AFSA this week submitted a comment letter to the Federal Communications Commission (FCC) on its Third Further Notice of Proposed Rulemaking on methods to eliminate illegal robocalls. The association’s comment letter reinforced an earlier multi-trade comment letter that encouraged the FCC to not implement policies that could block legitimate, time-sensitive phone calls.

The letter urges the FCC to either, “1. designate account servicing calls from financial institutions as critical calls; or (2) designate certain types of businesses as critical callers whose communications with their customers may not be blocked.”

“If calls from financial institutions are blocked, those financial institutions may not be able to offer solutions to their customers who are experiencing difficulty making payments,” Celia Winslow, VP of Legal & Regulatory Affairs wrote in the letter.

“In order to offer these solutions, financial institutions must be able to reach their customers and reach them within a short timeframe, particularly if the customer has initially contacted the institution and a call back is expected by the customer,” Winslow noted. “These solutions are beneficial to customers―they save them money, allow them to keep their vehicles, avoid foreclosure, and prevent further reporting of potentially negative events to their credit reports.”