AFSA Webinar Focuses on Compliant Borrower Communications

Yesterday, LenderLive presented as part of AFSA's Business Partner Webinar Series, focusing on the complex, multi-faceted world around borrower communication compliance.

The program began with a review of with the federal, state and judicial requirements impacting the vehicle finance industry, which can be daunting for many lenders and servicers because they typically lack the legal and compliance resources of larger financial institutions. The program detailed the consequences of misinterpreting these statutes. LenderLive also discussed best practices for lenders, including:

  • What regulators expect regarding content
  • Timing and mailing methods
  • Best practices to mitigate risk
  • Avoid additional legal expenses
  • Building operational efficiencies into the compliance process

A recording of the webinar, as well as the slides and an upcoming schedule of webinars, is available at the Webinar Resource Center.