Webinar Resource Center

AFSA hosts a variety of webinars throughout the year to educate members on some of the most pressing issues that face the financial services industry. Webinar registration, as well as post-program recordings and handouts, are available to AFSA members only unless otherwise noted.

AFSA's Business Partner Webinar series allows industry experts to share timely, educational topics directly with AFSA members. The webinars are designed to provide information that will allow AFSA members to more effectively design, develop and implement strategies for their company's success. If you are a Business Partner and interested in participating, review the Business Partner Webinar Flyer for more information. To apply, complete the webinar proposal form. For questions, contact Jenny Bengtson.

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Best Practices for Compliant Borrower Communications
Recorded Thursday, December 7 


Complying with all the federal, state and judicial requirements impacting the vehicle finance industry can be daunting for many lenders and servicers which typically lack the legal and compliance resources of larger financial institutions. If not interpreted correctly, lenders and servicers are exposed to penalties, class action lawsuits, and more. This session will examine new and current regulations lenders need to be aware of; what regulators expect regarding content, timing and mailing methods; and best practices to mitigate risk, avoid additional legal expenses, and even build operational efficiencies into the compliance process.

Presenters: Tim Burchard, Managing Regulatory Counsel, LenderLive  |  Matt Isaacson, Senior Compliance Counsel  |  Maria Moskver, General Counsel & Enterprise Compliance Officer, LenderLive

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Top Ten Debt Collection Lessons from 2017
Recorded Thursday, November 9


Experts from three different law firms will discuss some of the most pressing and thought provoking debt collection lessons from 2017.

Presenters: Kelly Knepper Stevens (Stoneleigh Recovery Associates), Caren Enloe (Smith Debnam Narron Drake Saintsing & Myers, LLP), and Ethan Ostroff (Troutman Sanders).

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How to Win in 2018: New Loan Servicing Strategies
Recorded Thursday, November 2 | 2:00 p.m. ET


Each year, you have to up your game. Customers are raising their expectations for how they want to do business with you. Our new survey tells us that to keep up, auto finance and installment lenders have big plans for rolling out easier loan servicing experiences

Presenters: Stephen Brannon, Senior Vice President, Shaw Systems | Bruce Newmark, Chief Operating Officer, United Auto Credit | Marc Sczesnak, Director of Product Management, ACI Worldwide

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Digital Marketing for Finance Companies
The Best Tools to Turn Web Traffic Into Customers
Recorded Thursday, October 19 | 2:00 p.m. ET 


GoldPoint Systems will take an in-depth look into the most effective tools to market your finance company and highlight some of the best ways to convert website visitors to loan customers.

Presenters: Chris Collinsworth, Digital Marketing, GoldPoint Systems | Bradley Davis, VP Demand Generation, GoldPoint Systems

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What to Do in the Event of a Data Breach
Recorded Wednesday, October 11 | 3:00 p.m. ET 


Data breaches, no matter the size, can significantly affect your company. How should you respond to a data breach? How do you identify and comply with your legal obligations? How do you manage reputational risk? Can you prepare in advance? It’s not “if,” but “when.”

Presenters: Jim Cheraq, Partner, Hudson Cook  |  Meghan Musselman, Partner, Hudson Cook

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AFSA Independents Annual Financial Performance Results
Held Tuesday, September 26 


During this webinar, RSM US LLP will present the results of their annual financial performance survey. RSM will discuss current trends in the independent consumer finance industry and will share insights on key topics such as growth, funding, leverage, profitability, income and expenses.

Presenters:  Ronnie Lee, Partner, RSM US; Morris Marshburn, Partner, RSM US

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Five Can't Fail Landing Page Strategies for Lenders, Presented by SourceLink
Recorded August 30, 2017


This webinar explores the role landing pages have in the current lending landscape, and how simple online applications can be greatly enhanced by using testing strategies with landing pages. The presentation will look closely at how lenders who are using landing pages are seeing increased revenues, and explores other topics such as responsive designs, social proof, channel specific pages and the importance of testing.

Presenter: Stephane Gringer, Vice President, Digital Solutions, SourceLink

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Preparing Your Company for Compliance with the Current Expected Credit Loss (CECL) Model
Recorded August 3, 2017


June 2016 was a major milestone with the FASB’s issuance of the long awaited new accounting standard for loan losses. Designated the current expected credit loss model (commonly referred to as “CECL”), the standard requires entities to record credit losses at origination based on a life of loan loss concept. This change will have a significant impact on your company’s capitalization and impact your ability to execute on strategic goals. Learn about the various modeling options for a “life-of-loan” estimate, implementation challenges and best practices to prepare your company for adoption of this required standard. This webinar will also address commonly asked questions such as why the Financial Accounting Standards Board (FASB) changed the rules to the CECL methodology, what the required adoption timeline looks like by type of company, and how this will affect your balance sheet upon adoption.

Presenter: Heather Cozart, Partner, Dixon Hughes Goodman LLP

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New Keys to Servicing Satisfaction
Recorded May 11, 2017


Customers are changing expectations for the experience that has the most influence on satisfaction - billing and payment. Make happy customers by seeing new survey results on how Americans view and pay auto and installment loans.

Presenters: Jeff Beach, Senior Director - Visa; Steve Kramer, Vice President - ACI Worldwide; Mike Rogers, Vice President - ACI Worldwide

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Best Practices Using Alternative Credit Data in Automotive Financial Services
Recorded April 27, 2017


FactorTrust recently researched auto financing sources’ use of alternative credit data in their immediate or near-term business needs. The results reveal their best practices using alternative credit data around

Presenter: Dan Richard, Vice President, FactorTrust

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What to Expect from the CFPB in 2017
Recorded February 22, 2017


With the rapidly changing and evolving regulatory environment, this webinar will provide AFSA members with meaningful insights into best practices for mitigating risk and navigating legal and regulatory challenges in the coming year. FIS RISC Solutions provided a brief webinar on what to expect from the CFPB in 2017, highlighting what the bureau is expected to focus on in 2017:

Presenters: Robert W. Cardwell – FIS Managing Director, Consumer Finance & Fair Banking; Allison Smith - FIS Center of Regulatory Intelligence, Director of Research & Communication

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