Webinar series header

AFSA hosts a variety of webinars throughout the year to educate members on some of the most pressing issues that face the financial services industry. Webinar registration, as well as post-program recordings and handouts, are available to AFSA members only unless otherwise noted.

AFSA's Business Partner Webinar series allows industry experts to share timely, educational topics directly with AFSA members. The webinars are designed to provide information that will allow AFSA members to more effectively design, develop and implement strategies for their company's success. If you are a Business Partner and interested in participating, review the Business Partner Webinar Flyer for more information. To apply or for questions, contact Marcy Berger.

2020 Webinar Recordings

Three Strategies From Survive to Thrive: How to Come Out On Top Post-Covid
July 30, 2020 | 2:00 p.m. ET

Given the world in which we currently live, companies can no longer return to a static plan. What's needed now is a dynamic strategy based on the ability to quickly absorb information and rapidly incorporate lessons learned in the marketplace. This webinar will review the current challenges consumer finance companies are encountering in marketing and offer three strategies to not just survive, but thrive in the era of pandemic.

These imperatives will include:

• Establishing consumer trust through safeguards and messaging

• Mapping customer interactions and optimizing digital engagement

• Lending growth strategies in a post pandemic world

Presenters: David Funsten, VP, Financial Services Strategy, Sourcelink, Ruben Quinones, VP, Client Strategy, Path Interactive, and John Wirth, VP, Consumer Lending Development and FinTech


The Aftermath of the COVID-19 Crises: Establishing Resilience with Your Risk Assessment Decisions 
July 16, 2020 | 2:00 p.m. ET

The current global crises have made a significant impact on auto finance industry driving many auto lenders to rethink their risk assessment strategies. Approximately 26 million people are still unemployed in the United States, expecting to have an unsteady journey back to financial security. Numerous factors will define the speed and robustness of their recovery journey. In contrast, existing risk management tools are designed for scenarios addressing a more stable environment of economic exchange.

So, what do you do when you don’t have all the information you want, or the environment keeps changing? What is very clear today is the fact that auto lenders need to look at their customers with a second lens to assess whether they have been affected by COVID-19 economically and how that fact may have changed their borrowing and repayment behavior post the crises and what this means from the risk assessment perspective

Join FICO for this webinar to understand how to strengthen certainty in your Probability of Default predictions and strategic risk assessment actions.

You will understand how to:
• Use high frequency data to broaden the lens into consumer behavior 
• Augment your risk assessment tools with non-traditional data capturing changing customer behaviors
• Enable refinement of your probability of default (PD%) assessment
• Establish risk score model resilience

Presenter: Lynda Woodward, Senior Director, FICO


Preventing Identity Fraud and Verifying Income and Employment in an Increasingly Digital World
June 30, 2020 | 1:00 p.m. ET

With most dealers going digital and offering off-lot deliveries, it is more important than ever to ensure a consumer’s identity and income and employment are verified. In this session, Marguerite Watanabe, President, Connections Insights, Ken Kertz, VP, Transportation –FICO, and Craig Sims, VP, Product Leader –Equifax Automotive Services will discuss what they have been hearing in the auto industry, along with the benefits of utilizing identity and fraud solutions and income and employment verifications that could help lenders prepare for new customer acquisition and portfolio management.


Class Action Threats Facing the Consumer Finance Industry in the Age of COVID 
June 25, 2020 | 2:00 p.m. ET

Please join California-based class action defense litigators Anna McLean, Jay Ramsey, Alex Moreno, and Abby Meyer of Sheppard Mullin Richter & Hampton LLP for a webinar discussion of recent trends in consumer class action filings against financial institutions arising from the COVID-19 pandemic. The Sheppard Mullin team will also explore potential future class action threats that financial institutions may face in the aftermath of the pandemic. They will conclude with thoughts regarding defenses to class action liability, including how to maximize the chances of enforcing consumer arbitration clauses and class action waivers under California law.

Presenters: Anna McLean, Jay Ramsey, Alex Moreno, and Abby Meyer of Sheppard Mullin Richter & Hampton LLP


Auto Lending Economic Outlook & Optimization/Risk Mitigation Strategies for the Way Forward
June 18, 2020 | 2:00 p.m. ET

Cox Automotive Chief Economist Jonathan Smoke returns to keep lenders apprised of market conditions and financial predictions — particularly with off-lease inventory expected to surge and used retail to draw its own pandemic curve. Joining Jonathan are Cox Automotive senior leaders Will Blackson and Sarah Hunsicker, who will cover state legislation and DMV statuses impacting lien and title, along with new insights and strategic thinking around all facets of loan lifecycle operations, including risk mitigation, portfolio management & securitization, and more.

Presenters: Jonathan Smoke, Chief Economist, Cox Automotive, Sarah Hunsicker, Director Government Affairs, Dealertrack Registration & Titling Solutions, and Will Blackson, AVP Lender Solutions Cox Automotive


Minimizing Legal Exposure Upon Return to the Workplace
June 2, 2020 | 4:00 p.m. ET

Chris Keiser (Flagship), Marci Kawski (Husch Blackwell), and Kelly Lipinski (McGlinchey) have arranged for Marci’s partner, Erik Eisenmann, Chair of Husch Blackwell’s Labor & Employment practice group, to lead a conversation about legal considerations to have in mind as your companies return some or all of their employees to the workplace.

It is our intent that this discussion will differ from the many materials you are, no doubt, receiving in recent weeks. Rather than giving you a list of best practices or general considerations, we will provide a detailed legal framework that lawyers and human resources leaders can use to approach issues that may be unique to their environments and workforce. The intent is to arm you with the legal knowledge to allow you to issue spot and take appropriate steps to minimize legal liability.


Counseling Solutions as Another Early Intervention Tool
May 28, 2020 | 2:00 p.m. ET

Money Management International (MMI) will provide an overview of currently available counseling solutions that are in use by many of the nation’s largest lenders. Gain insights into how, in times of consumers’ economic disruption, counseling and its existing solutions may help your clients weather times of uncertainty.

In this webinar you’ll learn:

1. Why this is relevant to your organization and client loan portfolios.

2. What counseling programs and solutions already exist and how they work.

3. What organizations already use these solutions.

4. How you can work with a national counseling agency.

5. How to get more information.

Presenters: John Fisher, Chief Relationship Officer, MMI and Ann Woods, VP of Industry Relations, MMI


Navigating Media and Consumer Engagement as We Emerge From the Pandemic
May 20, 2020 | 1:00 p.m. ET

Navigating the Covid-19 pandemic and creating some sense of “normal” has been much more challenging than we imagined. In the span of just a few months, the entire world has had to adjust to a new way of life along with a new way of thinking about that life. Media and consumer conversations have created so much “noise” and conflicting messaging that it can be difficult to determine fact from misinformation. In this webinar we’ll discuss:

1. How to use technology to appropriately react - and not overreact - to media narratives that impact consumers of financial services companies.
2. How to support front-line employees and customer service teams with information that provides actionable guidance rather than impersonal scripts.
3. How to monitor overarching developments at local, state, and federal levels to ensure providing service that builds lasting relationships as the pandemic subsides.

Presenter: Leigh Fatzinger, Founder and CEO, Turbine Labs


Virtual Auto Retailing in Today’s Marketplace: Economic Outlook & Digital Strategies for Lenders
May 13, 2020 | 2:00 p.m. ET

Cox Automotive Chief Economist Jonathan Smoke sets the discussion with an Auto Retailing State of the Union. He’ll share trends and data on where we are, along with indicators that point to where we may be headed. He is joined by Dealertrack Lender Solutions Strategist Andy Mayers, who will weave in consumer/dealer behavior insights shaping the industry’s new normal. Andy will share digital strategies for lenders to optimize opportunities and mitigate operational impact in this new business landscape.

Presenters: Jonathan Smoke, Vice President / Chief Economist, Cox Automotive and Andy Mayers, Senior Business Operations Director & Lender Solutions Strategist, Dealertrack F&I


Reporting Automotive Loan Payments During COVID-19 Pandemic
April 30, 2020 | 2:00 p.m. ET

Join Drew Rosedale, Data Contributor Services Leader – Equifax and Jenn Reid, VP Strategy & Marketing – Equifax Automotive as they present what you need to know related to credit reporting during the Covid-19 pandemic. They will discuss the implications of the CARES Act amendment to the FCRA for data furnishing requirements. Many lenders are rapidly instituting these programs to help consumers who have been financially impacted. The goal of the webinar is to provide the information you need to report consumer auto loan payments and answer consumers' questions.

In this webinar, you will learn:
• Reporting codes for periods of disaster
• Guidance related to the CARES Act amendment to the FCRA relative to data furnishers' reporting requirements
• Examples based on scenarios from the automotive ecosystem
• Impact of special disaster codes on consumers credit for two leading score providers
• Resources available
Presenters: Drew Rosedale, Data Contributor Services Leader, Equifax and Jenn Reid, VP Strategy & Marketing, Equifax


Remote Working: Best Practices and Strategies
April 23, 2020 | 2:00 p.m. ET

In the age of social distancing, “stay at home” orders, and designation of “essential” and “non-essential” businesses, remote working is part of the new working order. Patty Covington and Michael Benoit of Hudson Cook, LLP will explore the challenges AFSA members face implementing and managing remote workforces. The consumer financial services industry is heavily regulated, and that doesn’t stop in a pandemic. Patty and Michael will discuss best practices and strategies to continue operating during the COVID-19 crisis.


ACI Speedpay Consumer Pulse Survey- Focus On Auto Finance Billing and Payment Trends

April 2, 2020| 2:00 p.m. ET
2019 marked the first year that Americans spent more time looking at a mobile device than a TV screen…the latest results from ACI Speedpay’s Consumer Pulse Survey confirm that auto loan and lease payments are also becoming more mobile. However, increasing adoption of electronic billing statements remains a big challenge for auto lenders. This webinar will include more findings on how consumers prefer to receive and pay their bills, how likely they are to use new channels such as mobile wallets, as well as why their payments are sometimes late. 

Presenter: Darcy Locke, Principal New Business Developer, ACI Worldwide


Understanding & Analyzing Your Merchant Statements

March 19, 2020| 2:00 p.m. ET
Merchant statements can be difficult to understand. No two are alike, and this confusion causes many lenders to underestimate their actual payment processing costs by up to 30%! Join PayNearMe as we unravel the mysteries of merchant statements, giving you the knowledge you need to perform your own statement analysis and uncover your true payment costs.   
In this webinar, we’ll cover: 

• The anatomy of a merchant statement 

• The differences in processing each payment type 

• Common myths and misconceptions 

• What to look for when performing an analysis 

Presenters: Dan Becraft, FP&A Manager, PayNearMe and Bruce Gaskill, Director of Sales, PayNearMe


The Five Secrets to Successful Omni-Channel Collections in Auto Finance 
March 5, 2020 | 2:00 p.m. ET

Collections and Recovery professionals are under tremendous pressure to reduce customer friction and better manage delinquencies. Collectors face many challenges, including collecting more, identifying customers’ preferred channels, reducing roll rates, complying with regulations, and doing so with a smaller budget.

Today’s consumers expect more self-service communication when and how it’s convenient for them. Omnichannel helps deliver email, voice, text, and mobile app notifications that are smart, scalable, combining automation with analytics to improve the customer experience.

How do you turn customers into satisfied and loyal customers?

Start by joining this webinar, featuring veteran auto finance practitioner, Chuck Berend, CRO, First Investors, and collections and data analytics expert, AJ Travagline of FICO.

You will learn:

• The most important goals and milestones of your customer engagement strategy 
• Recommendations for successful implementation  
• How to define the right mix of technology, processes, and people
• The five secrets to successful omnichannel collections in Auto Finance


The Borrower's Digital Lending Journey
February 20, 2020 | 2:00 p.m. ET

Studies of customer feedback tell us more and more customers prefer self-service options and value flexibility and convenience when it comes to payment and communication methods. Join us as we dive into the borrower’s journey and discuss the tools and services you can implement to transform the lending experience from beginning to end. We’ll review the newest payment, funding, and communication trends in digital lending, and you’ll leave with actionable items that will help you enhance the borrower’s journey. 

Presenters: Susan Perlmutter, Chief Revenue Officer and Scott MacWilliams, Vice President, Merchant Sales, Visa Inc. 


Top 10 Debt Collection Issues in 2020
January 22, 2020 | 2:00 p.m. ET

2020 is shaping up to be a very interesting year in the credit and collection space. The Consumer Financial Protection Bureau hopes to have a final debt collection rule after releasing the proposal last May. The Supreme Court weighed in on the statute of limitations for Fair Debt Collection Practices Act cases and will weigh in on the constitutionality of the CFPB's structure. Other federal courts have weighed in with new interpretations of the statute, especially with the implementation of new technologies in the space. This webinar will highlight the top ten debt collection issues for the year and offer best practice suggestions.

Presenters: Kelly Knepper-Stephens,VP of Legal and Compliance, TrueAccord, Caren Enloe, Partner, Smith Debnam, and Ethan Ostroff, Partner, Troutman Sanders



2019 Webinar Recordings

2020 Focus on Your Vision, Not Your Tools
December 19, 2019 | 2:00 p.m. ET

Modern lenders should care less about their tools and more about the value they create in the services and products that stem from the inventions. Greater value for clients (and technology providers) is derived when we move away from just focusing on operational excellence and SLAs and onto a new view of what is useful. Thinking more holistically and bringing together all the various pieces of our solutions (people, relationships, governance, tools, value focus, social, mobility, analytics and cloud) is how we best serve clients and more lending technology into the future.

Presenter: Charles Sutherland, Chief Strategy Officer, defi SOLUTIONS


More Efficiency, Less Risk: New Facets to Auto Loan Portfolio Management
December 11, 2019 | 2:00 p.m. ET

With automotive retailing constantly evolving, portfolio management — often left on cruise control — can benefit greatly from some out-of-the-box thinking: Experian data reports 276M cars on the road today, 85% of new cars being financed and nearly three-quarters of new loans carrying terms beyond 60 months.* At the same time, Dealertrack research indicates over 13M financed vehicles will be traded in or suffer total loss by the end of the year. This webinar exposes the complex web of payoff, negotiation and title management inefficiencies — and ways lenders can plug process gaps that drive up their cost of doing business.

*Source: https://www.experian.com/blogs/ask-experian/research/auto-loan-debt-study/

Presenter: Joey Yates, Senior Business Director, Dealertrack F&I and Lender Solutions


What is E-A-T and Why Does it Matter for Financial Companies?
November 7, 2019 | 2:00 p.m. ET

Learn about Google’s recent core algorithm updates and why it has become too important to emphasize E-A-T: expertise, authoritativeness, and trustworthiness. E-A-T is especially important for websites that fall into the Your Money, Your Life (YMYL) category, such as financial websites.

Presenters: Lily Ray, SEO Director at Path Interactive and David Funsten, SourceLink's VP of Financial Services Strategy 


How Real-Time Payments Drives Satisfaction
October 17, 2019 | 2:00 p.m. ET

Are you ready for real-time payments? Is your strategy set? Register today for our exclusive session as we discuss real-time payments and how they can instantly create more satisfied consumers.

Some key takeaways include how to get consumers to pay and receive in real-time, the consumer engagement lessons learned by early adopters, and which types of payments start speeding up in 2019 to make the most smiles.

Presenters: Mahala Johnson, ACI Worldwide, Director of Product Management and Neil Baquiran, Visa, Director of Real Time Payments 


Get untangled from manual loan origination processes
October 1, 2019 | 2:00 p.m. ET

Are your manual processes tying you up in a knot? Loan origination procedures can be complex and time consuming. LOS entails three main areas of value which are as follows: Data capture, underwriting and funding. Introducing automation to these key areas will cut through the tedious business of unravelling that knot and ultimately getting straight to the point in one swift process. During this webinar we will walk you through the automation scenarios that can help you save thousands of hours! 

Presenter: Shim Mannan, Consulting Director, White Clarke Group


Simplifying your IT Landscape
September 18, 2019 | 2:00 p.m. ET

IT landscapes have become increasingly complicated while at the same time the demands on technology provisions have increased. The underlying issues facing organizations include:

- A high level of customizations to meet specific business processes or requirements

- A complex mix of on-premise applications from multiple vendors that have embedded interdependencies

- Data silos and a dependency on ‘Shadow IT’ to run the business

- An inability to make the best use of cloud technologies and drive innovation and speed to solve business problems

Presenter: David Woodroffe, VP of Product Management 


Mitigating risks when it comes to F&I aftermarket products and cancellations
September 12, 2019 | 2:00 p.m. ET

With 25% of aftermarket products cancelled before loan terms ends, and 46 states mandating lenders process refunds timely and accurately, what are you doing to stay compliant? Federal and state regulators have intensified their examination of auto lending practices relating to F&I products. Several public cases have shown the reputational risk faced by lenders when F&I product cancellation refunds to consumers are not handled properly.

This webinar will cover:

• Best practices used by lenders to increase and accelerate recoveries of F&I product cancellation refunds

• Examples of industry-wide collaboration between lenders, F&I product providers and dealerships

• Steps that lenders are taking to strengthen their compliance programs relative to F&I products

Presenter: Rich Apicella, Executive VP, F&I Express


Future of Lending: Innovations Driving Credit Decisions
August 22, 2019 | 2:00 p.m. ET

With the advancements in data and technology – such as alternative data, machine learning, and AI, coupled with the changing expectations of consumers – the way lenders operate and make decisions is changing. So how can financial institutions and other lenders leverage advanced analytics and innovations to make better credit decisions?

Our presenter will discuss:

• Impact of predictive analytics on credit decisioning, customer acquisition and account management

• Employing AI, Machine Learning and Neural Networks

• Use of Alternative Data Sources in Credit Risk Models

Presenters: Amy Graybill, VP, USIS Strategic Initiatives, Equifax


AI explainability-by-design:How to ensure that your AI doesn’t become a litigation nightmare
August 8, 2019 | 2:00 p.m. ET

Despite everyone’s best efforts, things will sometimes go wrong with AI systems, and the parties involved may find themselves in litigation, arbitration or a dispute with their regulator. When this happens, the parties will need to peer into the “black box” to reconstruct what the computer did and why it did it. But the usual electronic discovery tools and evidentiary principles for electronic records might not work for an AI system—especially a machine learning system that continuously “learns” based on new data. During the webinar, we will discuss some of these challenges, and explain how lawyers and other stakeholders can assist at the pre-litigation stage (in AI design, documentation, implementation, etc.

Presenters: Alex Lakatos, Partner, Mayer Brown LLP and Eric Evans, Partner, Mayer Brown LLP


Opportunities in Used Vehicle Financing 
July 25, 2019 | 2:00 p.m. ET

Following years of rapid growth, waning demand for new vehicles coupled with an influx in off-lease vehicles is driving focus toward used vehicle sales and financing. While consumer trends have geared toward more expensive vehicles, such as SUVs and hybrids, rising rates, material costs and fuel prices may cause consumers to consider used vehicles as an affordable option. So, now is an ideal time to re-evaluate used vehicle opportunities by reviewing current market trends, the competitive lending marketplace and consumer acquisition tactics. By exploring vehicle value and borrower performance, we’ll work at constructing a strategy for used vehicle financing.

Presenters: Brian Landau, Senior Vice President, TransUnion


SMS e-Signature for Electronic Documents
June 27, 2019 | 2:00 p.m. ET

Text messaging is one of the most effective ways to communicate with customers. We can now use text messaging for electronic document delivery and collecting electronic signatures. With almost a 100% delivery, open and read rate, using text messaging for e-Loan renewals, e-Loan applications & e-Signatures is not the future, it's right now.

presenters: d'lange mobile 

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repo on the rise: 3 things for motor vehicle lenders to consider today
may 30, 2019 | 2:00 p.m. et

every motor vehicle lender eventually hits a few bumps and potholes in the road when a debtor defaults on their car or truck loan. not only is this an unfortunate and troublesome event for the debtor, but it causes a few inconvenient sputters in a lender’s workflow process. for example, one of the biggest road hazards for a lender isn’t physically repossessing the vehicle in default; it’s proving they own the title to it so that the vehicle can be resold to pay off debts.

the current economic climate is seeing repossessions increase exponentially. this webinar will show that there’s a lot more to vehicle repossessions than sending out a tow truck and attendees can expect to learn:

• what the current trends are telling us about the auto lending market for the remainder of 2019 and beyond  
• the pitfalls that trip up lenders when trying to recoup their investment via repossession  
• ways to mitigate the risk that comes from trying to secure a repo title  
• and more

presenters: rick vanko, motor vehicle specialist and marina hardy, senior product marketing manager 

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pci compliance & your call center
recorded on may 9, 2019

collecting payments in the call center is a no-brainer for lenders, but it does come with risks. every payment collected needs to adhere to strict data security rules to protect consumers and their financial well being. a data breach can lead to massive fines, loss of trust and a variety of other negative consequences.

in this webinar, we’ll be laying out some of the most important considerations for call center compliance, including:
• a brief overview of pci-dss compliance

• the modern data security and compliance landscape

• potential risks every call center faces

• the pros and cons of different data security approaches

presenters: steve kramer, vp of product and matt disbrow, senior sales executive for paynearme 

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the glba exemption in the ca consumer privacy act: what you need to know
recorded may 8, 2019

this program will take a close look at the gramm-leach bliley act (glba) exemption found within the california consumer privacy act (ccpa). what does this exemption cover and what does it not? how will your company comply?

presenters: meghan musselman, partner | hudson cook

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jurisdictional challenges in motor vehicle lending: what you need to know
april 11, 2019 | 2:00 p.m. et

with 50 states, five territories, one federal district and more than 3,000 counties and parishes, there are a wide variety of ways that a vehicle transaction can become difficult to manage and hard to get right. in an industry that involves billions of dollars changing hands every day, knowing how to handle some of the most common jurisdictional challenges is more difficult than you might think.

no two jurisdictional entities have the same requirements, procedures, taxes and fees. it’s easy to become frustrated by the landscape but it can help to understand some of the situations that exist and know that there are ways to mitigate some of the difficulty. this webinar will take a look at some of the most common issues and how to be best equipped to handle them. 

presenters: rick vanko & marina hardy | wolters kluwer

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mega marketing trends & online strategies in lending
march 21, 2019 | 2:00 p.m. et

there are three top trends which directly influence your marketing programs to attract and retain profitable borrowers. from the importance of optimizing customer experience to setting the groundwork for new millennial borrower programs, here’s what you need to know to give your 2019 lending strategies a competitive edge.

presenters: david funsten, vp of financial services strategy, sourcelink | sarah fonseca gray, group director, seo & digital content, path interactive

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instant funding through push payment technology
recorded march 14, 2019

in today’s fast-paced and highly digital world, it’s important for lenders to stay relevant by offering flexible and immediate funding solutions. discover how you can leverage the latest push payment technology to instantly fund loans 24/7/365, use cards as collateral during the funding process, and gain competitive advantages in the marketplace. learn all about push payment use cases and best practices as they relate specifically to the consumer finance industry.

presenters: chris arnette, vp product management and susan perlmutter, chief revenue officer,  repay  | neil baquiran, visa direct commercialization, visa

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optimize your acquisition strategy and elevate profits
recorded february 27, 2019

step into the future of customer acquisition and put the data to work for you! the capabilities of today’s technologies, backed by real-time data updates, makes it possible to engage consumers when they are most motivated to respond.

learn how the right prescreening process can help identify subprime consumers who are more likely to respond to credit offers and are likely to repay.

presenters: paul desaulniers, senior director, alternative data, scoring & collections, experian | aaron suplizio, senior director of prospecting & fintech, experian

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ada website litigation & cybersecurity
recorded wednesday, january 30, 2019

this program discussed current ada website litigation as well as critical cybersecurity issues facing the industry in 2019.

presenters: paul bond, leonard bernstein, and christine walz | holland knight

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optimizing the usage of alternative credit data in auto finance
recorded january 15, 2019

the drive to approve as many consumers as possible and boost revenue can leave auto lenders vulnerable to fraud or default. augmenting a traditional credit report with alternative credit data allows lenders to expand their approval criteria without the additional risk, opening the door to a whole new consumer population.

presenters: david elmore & matt kizer clarity automotive solutions consultants | experian 

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top ten debt collection lessons from 2018
recorded december 13, 2018

we’ve seen a number of developments in debt collection this year. technology is changing the way debt is collected. the bureau of consumer financial protection has made progress in its debt collection rulemaking. the courts have weighed in with new interpretations of old law. this webinar highlighted the top ten debt collection issues and offer best practice suggestions.

presenters: caren d. enloe, partner, smith debnam | kelly knepper-stephens, vp legal and compliance, trueaccord

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speedpay® pulse: consumer research reveals preference for traditional payment options
recorded november 13, 2018

the speedpay® pulse, a quarterly consumer billing and payments trends and behaviors survey of 3,000 u.s. adults responsible for two or more household payments a month, revealed a surprising finding – consumers still prefer traditional payment options.

despite billers offering new methods for making one-time payments (like mobile apps), the research demonstrated that consumers are not quite ready to make this adjustment and prefer paying through the biller's website, in person at a biller’s location or through the mail by check.

so, what does this information mean for billers?

during this webinar, attendees will learn how these preferences impact adoption of different payment methods as well as the larger auto finance industry. attendees will also gain an understanding of how they can educate consumers to feel more comfortable with newer payment methods without losing sight of consumer preferences.

presenter: alexis blackstead, vp business development & sales | speedpay

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top five lending trends to watch in 2019
recorded october 17, 2018

it's fall, which means 2019 is around the corner, and so is budgeting for 2019. join us to learn about key trends to watch (and maybe budget for) in 2019. highlights will include trends in dealer operations, financial services and payments, and more. learn how you can easily adopt new mobile friendly payment solutions for your customers. this is an exciting possibility… providing your customers the flexibility to turn their phones into payment tools and making their overall experience in paying off their loans effortless and convenient!

christian solomine, svp sales, paynearme | john minor, svp product & support, paynearme

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the consumer dynamics of auto refinancing
recorded october 9, 2018

auto loan refinancing may present an opportunity for consumers to improve their financial position, but for the lender it can be a complex undertaking. this presentation will provide an overview of current auto refinancing activity and then dive into life after refinancing for consumers. we’ll discuss consumer segments that perform well after auto loan refinancing and how financial institutions can set effective strategies in this space, both to capture market share and to protect their existing portfolios. this webinar is targeted to help lenders entering the auto refinancing space, or seeking to improve and broaden their auto refinancing portfolio and identify future market opportunities.

presenter: brian landau, svp & auto business leader | transunion

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verify to clarify - know more about your customers to help grow & increase your portfolio profitability
recorded october 2, 2018

verifying income and employment is an essential step in the auto lending process, but traditionally is only completed at funding to validate stated income from a consumer. craig sims, vice president, dealer & lender solutions at equifax, will walk you through four (4) ways you can use income & employment verifications (along with proven use cases) throughout your auto lending process:
• approval: fulfill stips early to increase capture rate on applications and improve performance on loans booked
• funding: lower loss rates and provide the most accurate information to ensure the consumer can truly afford the loan
• collections: prioritize collection efforts and determine where a person works
• qa/compliance: verify information to assess internal errors, evaluate risk and monitor dealer reporting

presenters: craig sims, vp, dealer & lender solutions | equifax

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business partner webinar
getting machine learning credit models into production safely
recorded september 18, 2018 

today’s financial institutions understand the power of artificial intelligence to drive profitability in their businesses. many lenders employ data science teams who are experimenting with machine learning. but the challenge for many in-house modelers is getting machine learning models into production in a safe and responsible manner, consistent with regulatory requirements. compliance teams and regulators need clear explanations of how models work to ensure the fair treatment of customers. join zestfinance ceo and former cio of google, douglas merrill, to learn how financial institutions can safely and responsibly capture the gains of machine learning without changing their model risk management processes or it infrastructure.

presenters: douglas merrill, ceo | zest finance

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business partner webinar
the spectrum of lending: completing the consumer picture
recorded september 12, 2018 

alternative data from short-term and small-dollar loans provides a wealth of positive information available on underbanked consumers who may otherwise appear to be a credit risk when using traditional data alone. in this session, we’ll size the market for alternative lending products, the type of features of these loans, and evaluate the consumers who use them compared to the traditional landscape.

presenters: liz pagel, vice president, market strategy | transunion

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the new california privacy law: what you need to know
recorded september 7, 2018

following the example europe set with general data protection regulation (gdpr), california passed it's first-in-the-nation consumer data privacy law in late june. as companies prepare to comply in advance of the january 2020 effective date, this webinar will analyze the new law's requirements and detail how they compare with the requirement of gdpr.

presenters: rick fischer, senior partner, morrison foerster  |  meghan musselman, partner, hudson cook

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loss mitigation best practices
recorded august 22, 2018

in any environment, it’s always appropriate for lenders to thoroughly examine their loss mitigation strategies to save losses on their portfolio. what processes are in place? are they cost and resource effective? what is the roi? what best practices from subprime lenders can be incorporated by lenders in a higher credit strata? in this session, we outline the trends affecting losses and share a ‘how to’ guide for applying loss mitigation best practices, including assessment of current strategies, organizational considerations, and utilization of data. 

presenters: steve garcia, director, auto claims, dimont  |  chris mitcham, svp servicing, snaac  |  jorge alvarado, operations manager, westlake financial services

moderator: mark floyd, board member, dimont

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situational awareness & the regulatory landscape
recorded august 8, 2018

this program looked at the latest regulatory updates facing the auto finance industry and explore recent case law developments regarding the scra, including:
+ wrongful repossession
+ lease termination, and
+ military lending

it also focused on recent regulatory developments with the fdcpa and tcpa that affect collection efforts and how leading companies are quickly adapting and implementing these changes. you'll be able to:
+ Be up to date on several key legislative changes affecting vehicle servicing
+ Understand the importance of being in compliance with those updates
+ Have tools that will help you communicate these changes with the rest of your organization

Presenters: Matt Isaacson, Senior Regulatory Counsel, LenderLive  |  Kara Snow, Regulatory Counsel, LenderLive


Understanding Digital Assets in the Automobile Finance Industry
Recorded June 26, 2018 

Lending is a complex contracting process with a long lifecycle. It carries significant risk and limited trust across its value chain – from origination to funding through to the fulfillment and servicing of the loan. Managing these financial assets in the digital world offers substantial advantages is a huge job and one that requires stringent checks and balances to ensure a single untampered “authoritative copy” of loan documents exists at all times. In this webinar, you’ll hear from vehicle finance and electronic vaulting experts, Wade Carson, VP Product Operations at Open Dealer Exchange (ODE) and Michael Laurie, VP of Product Strategy at OneSpan, to learn how dealers, lenders and investors can manage and protect digital assets such as automobile loans as they are transferred between funding entities and how to ensure a secure chain-of-custody of documents throughout their lifecycle.

Presenters: Michael Laurie, VP of Product Strategy, OneSpan | Wade Carson, VP Product Operations, Open Dealer Exchange


Simplifying Titling with Tax & Fee Estimates
Recorded June 14, 2018

Wolters Kluwer’s Lien Solutions is excited to share the following webinar called “Simplifying Titling with Tax and Fee Estimates”. It provides a detailed look at how tax and fee estimates can streamline your motor vehicle title management program.

Whether in the consumer person-to-person or commercial space, upfront understanding of taxes and fees can be the difference between a smooth process and an unsecured asset. Requirements and fees can vary widely based on state or type of vehicle and a lender needs to be prepared to discuss the specifics with the borrower and ensure that the loan officer and documentation teams are aligned on expectations prior to loan closing.

Presenters: Melanie Dorado, Assistant Client Services Manager, Wolters Kluwer   |   Lainie Gussman, Director of Product Management for Motor Vehicles, Wolters Kluwer


Industry Trends in Cash Payments & Hispanic Market Insights
Recorded May 22, 2018

This webinar looks at new analyses which yield interesting insights showing that cash is still king, but perhaps not in the ways we expect. Despite the rise of credit, debit and mobile wallets, cash still constitutes 31% of the value of all transactions based on a study done by the Federal Reserve Bank of San Francisco. Nearly 138 million Americans prefer using cash for day-to-day transactions which may indicate that they are financially underserved. However, of this group, 90% of individuals own and use mobile phones. The smartphone is an incredibly valuable tool for engaging in financial transactions.

How do these two seemingly disparate items intersect? Are your marketing plans providing for outreach to consumers who rely on both cash and smartphone transactions?

We’ll also examine the growing Hispanic market, which tends to engage in mobile fintech activities more frequently and where the average adult age is lower. This results in consumers who will be active marketplace participants for 17 years longer on average and provides businesses the opportunity to promote strong, lasting relationships.

Presenters: Christian Solomine, SVP Sales | PayNearMe


Bottom Up Compliance Using Technology
Recorded May 15, 2018

Adding compliance as an after thought or feature does not offer lenders the robust compliance needed in today’s regulatory world. Compliance needs to be built in from the ground up. This program will help lenders learn what the latest technology has to offer to increase compliance while decreasing cost..

Presenters: Branan Cooper, Chief Risk Officer, venminder  |  Lana Johnson, Chief Operations Officer, defi SOLUTIONS  |  Brian Larson, Consumer Lending Expert, Compli


The Future of Collections
Recorded May 3, 2018

Customer behavior changes fast, making it hard to collect from them. More than 90% of lenders are addressing this issue by adding new collection technologies. Join SAFCO and ACI for insights into new collection strategies proven to work for tomorrow’s customers.

Presenters: Frederick Glenn, Manager, Global Information Security, ACI Worldwide  |  Steve Kramer, VP of Product Management, ACI Worldwide  |  Gary Stein, Chief Financial Officer, SAFCO


Regulatory Alphabet Soup: As the CFPB evolves, who’s is watching lenders now?
Recorded April 18, 2018 

Changes may be afoot at the Consumer Financial Protection Bureau but that doesn’t mean lenders are off the hook for compliance. Quite the opposite. The FTC, State AGs…there’s an alphabet soup of institutions poised to fill any vacuum left by changes at the CFPB. Join compliance industry veterans Brian Larson of Complí and Michael Benoit, Chairman of Hudson Cook to learn what you need to know as the alphabet soup of regulators line up to keep the fuel on the regulatory fire.

Presenters: Brian Larson, Consumer Lending Expert, Compli   |   Michael Benoit, Chairman, Hudson Cook


Robotic Process Automation
Fast track your way to recude costs, enhance quality and improve the speed of process execution
Recorded April 5, 2018

In this webinar, FIS took a close look at Robotic Process Automation or RPA:

+ Introduced the concepts and technologies underpinning the promise of RPA or Robotic Process Automation;
+ Walked through use cases across the automation complexity dimension to help you assess the various applications of this capability;
+ Talked about where is RPA headed? The second generation of RPA, powered by AI.

Presenters: Anant Keskar, AI & Business Transformation Leader | FIS


TCPA - What You Need to Know About the Circuit Court Decision
Recorded March 29, 2018

On March 16, the U.S. Court of Appeals for the District of Columbia released its decision in a pivotal Telephone Consumer Protection Act (TCPA) case. Join us to learn what this means for your company.

The case challenged the Federal Communication Commission’s (FCC) 2015 TCPA Order. The court’s decision addresses key issues from that order: the definition of an automatic telephone dialing system, reassigned numbers, and revocation of consent. Industry experts will discuss the decision, what it means for litigation, and the FCC’s next steps.

This webinar is intended for a broad spectrum of industry professionals. We encourage lawyers, compliance professionals, and business executives to review it's content.

Presenters: Jarrod Shaw, Partner, McGuireWoods   |   Jared Marx, Partner, Harris, Wiltshire & Grannis LLP



Top Fraud Risks Facing Financial Institutions in 2018

Recorded February 15, 2018

Hear from fraud expert Ann Davidson, VP of Risk Consulting at Allied Solutions, as she breaks down three key areas of risk financial institutions will face in 2018: Synthetic ID Fraud, Synthetic Loan Fraud, and ADA Website Accessibility Compliance Risk.  Presenters: 
Ann Davidson, VP of Risk Consulting at Allied Solutions



Best Practices for Compliant Borrower Communications
Recorded December 7, 2017

Complying with all the federal, state and judicial requirements impacting the vehicle finance industry can be daunting for many lenders and servicers which typically lack the legal and compliance resources of larger financial institutions. If not interpreted correctly, lenders and servicers are exposed to penalties, class action lawsuits, and more. This session will examine new and current regulations lenders need to be aware of; what regulators expect regarding content, timing and mailing methods; and best practices to mitigate risk, avoid additional legal expenses, and even build operational efficiencies into the compliance process.

Presenters: Tim Burchard, Managing Regulatory Counsel, LenderLive  |  Matt Isaacson, Senior Compliance Counsel  |  Maria Moskver, General Counsel & Enterprise Compliance Officer, LenderLive


Top Ten Debt Collection Lessons from 2017
Recorded November 9, 2017

Experts from three different law firms will discuss some of the most pressing and thought provoking debt collection lessons from 2017.

Presenters: Kelly Knepper Stevens (Stoneleigh Recovery Associates), Caren Enloe (Smith Debnam Narron Drake Saintsing & Myers, LLP), and Ethan Ostroff (Troutman Sanders).


How to Win in 2018: New Loan Servicing Strategies
Recorded November 2, 2017

Each year, you have to up your game. Customers are raising their expectations for how they want to do business with you. Our new survey tells us that to keep up, auto finance and installment lenders have big plans for rolling out easier loan servicing experiences

Presenters: Stephen Brannon, Senior Vice President, Shaw Systems | Bruce Newmark, Chief Operating Officer, United Auto Credit | Marc Sczesnak, Director of Product Management, ACI Worldwide


Digital Marketing for Finance Companies
The Best Tools to Turn Web Traffic Into Customers
Recorded October 19, 2017

GoldPoint Systems will take an in-depth look into the most effective tools to market your finance company and highlight some of the best ways to convert website visitors to loan customers.

Presenters: Chris Collinsworth, Digital Marketing, GoldPoint Systems | Bradley Davis, VP Demand Generation, GoldPoint Systems


What to Do in the Event of a Data Breach
Recorded October 11, 2017

Data breaches, no matter the size, can significantly affect your company. How should you respond to a data breach? How do you identify and comply with your legal obligations? How do you manage reputational risk? Can you prepare in advance? It’s not “if,” but “when.”

Presenters: Jim Cheraq, Partner, Hudson Cook  |  Meghan Musselman, Partner, Hudson Cook


AFSA Independents Annual Financial Performance Results
Recorded September 26, 2017 

During this webinar, RSM US LLP will present the results of their annual financial performance survey. RSM will discuss current trends in the independent consumer finance industry and will share insights on key topics such as growth, funding, leverage, profitability, income and expenses.

Presenters:  Ronnie Lee, Partner, RSM US; Morris Marshburn, Partner, RSM US


Five Can't Fail Landing Page Strategies for Lenders, Presented by SourceLink
Recorded August 30, 2017

This webinar explores the role landing pages have in the current lending landscape, and how simple online applications can be greatly enhanced by using testing strategies with landing pages. The presentation will look closely at how lenders who are using landing pages are seeing increased revenues, and explores other topics such as responsive designs, social proof, channel specific pages and the importance of testing.

Presenter: Stephane Gringer, Vice President, Digital Solutions, SourceLink


Preparing Your Company for Compliance with the Current Expected Credit Loss (CECL) Model
Recorded August 3, 2017

June 2016 was a major milestone with the FASB’s issuance of the long awaited new accounting standard for loan losses. Designated the current expected credit loss model (commonly referred to as “CECL”), the standard requires entities to record credit losses at origination based on a life of loan loss concept. This change will have a significant impact on your company’s capitalization and impact your ability to execute on strategic goals. Learn about the various modeling options for a “life-of-loan” estimate, implementation challenges and best practices to prepare your company for adoption of this required standard. This webinar will also address commonly asked questions such as why the Financial Accounting Standards Board (FASB) changed the rules to the CECL methodology, what the required adoption timeline looks like by type of company, and how this will affect your balance sheet upon adoption.

Presenter: Heather Cozart, Partner, Dixon Hughes Goodman LLP


New Keys to Servicing Satisfaction
Recorded May 11, 2017

Customers are changing expectations for the experience that has the most influence on satisfaction - billing and payment. Make happy customers by seeing new survey results on how Americans view and pay auto and installment loans.

Presenters: Jeff Beach, Senior Director - Visa; Steve Kramer, Vice President - ACI Worldwide; Mike Rogers, Vice President - ACI Worldwide


Best Practices Using Alternative Credit Data in Automotive Financial Services
Recorded April 27, 2017

FactorTrust recently researched auto financing sources’ use of alternative credit data in their immediate or near-term business needs. The results reveal their best practices using alternative credit data around

Presenter: Dan Richard, Vice President, FactorTrust


What to Expect from the CFPB in 2017
Recorded February 22, 2017

With the rapidly changing and evolving regulatory environment, this webinar will provide AFSA members with meaningful insights into best practices for mitigating risk and navigating legal and regulatory challenges in the coming year. FIS RISC Solutions provided a brief webinar on what to expect from the CFPB in 2017, highlighting what the bureau is expected to focus on in 2017:

Presenters: Robert W. Cardwell – FIS Managing Director, Consumer Finance & Fair Banking; Allison Smith - FIS Center of Regulatory Intelligence, Director of Research & Communication