Studies of customer feedback tell us more and more customers prefer self-service options and value flexibility and convenience when it comes to payment and communication methods. Join us as we dive into the borrower’s journey and discuss the tools and services you can implement to transform the lending experience from beginning to end. We’ll review the newest payment, funding, and communication trends in digital lending, and you’ll leave with actionable items that will help you enhance the borrower’s journey.
PRESENTATION SLIDES (PDF)
Presenters: Susan Perlmutter, Chief Revenue Officer and Scott MacWilliams, Vice President, Merchant Sales, Visa Inc.
Susan Perlmutter serves as REPAY’s Chief Revenue Officer and oversees the overall sales and marketing strategy of the company while forging integrative partnerships with loan management and dealer management systems. In addition, she architects and implements new payment and funding solutions, such as Instant Funding, IVR systems and text pay. Before joining REPAY, Susan served as Chief Revenue Officer of Sigma Payment Solutions, which offered a full suite of advanced payment technology products to car dealers, lenders and other businesses nationwide. Prior to Sigma, Susan led PAYTEK Solutions, a national payment processing provider, and owned and operated a CheckCare Systems franchise for over ten years.
Scott MacWilliams is a Vice President in Merchant Sales for Visa Inc., located in Wilmington, Delaware, managing a sales force that spans North America. In this ten-year tenure at Visa, Mr. MacWilliams has been responsible for developing and executing strategies to generate new payment card volume for Visa in the Debt Repayment, Property Management, Government, Education, Charity and Healthcare emerging industry segments.
Previous to Visa, Mr. MacWilliams spent 17 years at multiple financial institutions including MBNA America and JPMorgan Chase & Co. While at these banks he focused on growing the consumer loan and card issuing businesses in various marketing and business development roles including managing the NFL card program, and developing new co-brand and affinity partnerships.Mr. MacWilliams holds a bachelor’s degree in Marketing from West Virginia University.