AFSA Releases Debt Collection Study December 06, 2019

The American Financial Services Association (AFSA) today released Impact of Collection Call Restrictions on Consumer Delinquencies in Vehicle Finance and Installment Lending. The study was performed in conjunction with CenturyLink’s data science practice and is being submitted to the Consumer Financial Protection Bureau (CFPB) in response to its proposed rule on debt collection. While the proposed rule would only apply to debt collection agencies, AFSA is concerned that borrowers would be harmed if the CFPB or others lumped creditors and debt collectors together and treated them the same way, even though their businesses are very different.

Misguided and Misinformed on APR December 05, 2019

Americans of all stripes rely on consumer credit to pay for the things they need. From cars to homes, vacations to home renovations, consumer credit is an integral part of financing Americans’ ways of life. Now, though, some members of Congress and consumer “advocates” are pushing the woefully and inaccurately titled “Veterans and Consumers Fair Credit Act,”  which would impose arbitrary and damaging limits on all Americans’ access to credit.

LISTEN | Obstacles to Digital Adoption on the Extra Credit Podcast December 05, 2019

On episode five of the AFSA Extra Credit Podcast, we're speaking with John Findley, CEO of LemonadeTraining, a company that helps businesses develop game-based education programs. We talk a bit about game-based training, but really take the opportunity to talk about LemonadeTraining’s new whitepaper that delves into ways companies can overcome obstacles to digital adoption across generations. We touch on the important role that front line staff plays in digital adoption and some of the hurdles we face dealing with different consumers.

CFPB Director Highlights Role in Financial Education November 25, 2019

Kraninger told Yahoo that she is “proud of the agency’s work on educating U.S. consumers about healthy saving habits.” “Savings is the unique aspect that really helps people in their financial well-being,” Kraninger said in a video of her discussion with Yahoo! Finance editors.