A new Wall Street Journal survey of 1,500 registered voters finds Americans across party lines embracing policy proposals long considered outside the political mainstream. One finding should be of particular interest for AFSA members and their customers: Nearly four in five voters support capping credit card interest rates at 10 percent. That may be an […]

A recent Bloomberg article examined nearly three million subprime auto loans packaged into securities between 2021 and 2023, tracing how some lenders handle borrowers who fall behind. It is detailed, but missing important perspective. Let’s start with what the piece gets right. More American households are straining to keep up, and delinquencies among the most […]

October 1, 2026 at 2:00 p.m. ET Agentic AI dominates every customer service conversation right now. However, technology is only as valuable as the problems it solves. In this session, we’ll explore why treating every payment experience problem as one that AI can solve is a costly mistake, and demo what a balanced solution should […]